This is a common concern for our customers. Whilst assuring you that your data will remain safe, the final decision is up to the customer. Unfortunately, without the password/PIN code we cannot perform all the necessary tests and checks that we normally carry out. These routine tests are done to ensure your device is working properly before leaving our workshop. If you still wish not to give your password, we completely respect that but we would have to close it without performing all the tests (should there be any problems, you can always come to our shop and we’ll inspect your device once again), or you can pop by at our shop and we will test it right in front you.